Deliveries
Please also read our full Terms and Conditions
Delivery
A confirmation email will be sent to the customer to confirm that their order has been accepted and goods reserved for dispatch.
Deliveries are usually made within 7 days but may take up to 28 working days prior to the order being confirmed and are only currently available to those customers in the United Kingdom, excluding Northern Ireland and the Channel Islands. Customers outside these areas shouldcontact us.
It is the responsibility of the Customer to ensure that Goods can be accepted at the delivery address once the Goods have been dispatched. Deliveries will only be attempted twice and failure to provide for receipt of goods ordered may incur an additional charge to redeliver. In the case where delivery was initially made at no cost, a charge would be necessary to attempt a redelivery.
Should the Company be unable to provide the goods ordered within the stated time period, the customer will be notified so that alternative arrangements can be made. However, we cannot be held responsible for failed or late deliveries outside of the Crop 'Til You Drop's control, where all reasonable efforts have been made to ensure goods are delivered correctly and on time.
In the event of any damage, delay or loss of goods, due to mishandling in transportation the customer is required to deal directly with the delivery company.
The customer is responsible for inspecting goods upon delivery to ensure that there is no shortfall in quantity, damage to goods or incorrectly shipped items and is required to notify us within 48 hours of receiving the goods in writing, via the contact form on the website or by email. Failure to notify us within the specified time period, then the goods shall be deemed to be suitable for use for it's intended purpose and the sole property of the customer.
If after 48 hours goods should be found to be faulty due to manufacture then the supposed faulty goods may be subject to our Guarantee and/or returns policy.
We reserve the right not to ship any goods out for delivery until payment has been received in full.
Goods purchased will only be sent to the authorised delivery address, in the case of credit/debit cards, this will only ever be to the cardholders address.
Returns
In the event that your goods should be found faulty pleasecontact us here
in writing, by email or by calling in to our shop at the address found at the top of the page.
If any Goods need to be sent back within the first 28 days and are found to be faulty we will gladly refund the cost of postage (if applicable) and replace the item with the same or an equivalent at no additional cost.
The right to return goods does not apply to perishable goods or any items deemed as consumable products that may no longer be able to function for their originally intended purpose.
All goods returned must be in a resalable condition and in their original packaging with all original parts included.
The customer agrees upon receipt of Goods purchased that any goods not returned in accordance with this agreement may be exempt from guarantee and any refund or replacement for goods may be made at a depreciated value to reflect the condition of the product.
Cancellations
The Customer has the right to cancel their order within 7 days of the order being confirmed. If the goods have already been dispatched for delivery the customer accepts full responsibility for the safe return of the goods, taking reasonable care and attention to ensure that goods are returned in satisfactory condition in accordance with the Crop 'Tl You Drop returns policy above. The cost of returning goods relating to cancelled orders is the sole responsibility of the customer and cannot be refunded by the Crop 'Til You Drop.
Should it be necessary for the Company to retrieve the goods, a charge may be made for this, which may exceed the original cost and delivery of the goods to include any associated recovery charges.
